B2B SaaS Leader's Guide To CS
Angeline Gavino, Vice President of Customer Success at Katalon, began her career in customer success in 2010. Back then, her role wasn't even called customer success. She became an individual...
Blog Posts of Ben Holland
CX as a BPO Service
Alex Mead is not your typical CEO. Currently leading Total CX in Bahrain, a customer experience business process outsourcing company, Alex has journeyed from a spring break revelation in Fort...
Value Narration And Creation In CS
Arjun Menon, a Customer Success Leader at Salesforce's path to becoming a CS leader, is a testament to the fluidity and adaptability demanded in today's tech-driven world. Beginning his career as a...
Achieving Success in Retail CX
Samantha Conyers, Chief Experience Officer at First Retail Group, is a seasoned professional with a diverse background that spans various industries and continents. Hailing from Trinidad,...
Customer Experience Tips for B2B Call Centers
Jeremy Watkin, the Director of Customer Experience and Support at NumberBarn, recently shared his journey into the world of CX, which began in a contact center right out of college. Over the years,...
What To Do The First 100 Days As A CX Leader
During our first season of CX Chats, we conducted in-depth interviews with 15 leading industry experts to hear their advice for someone in their first 100 days as a CX leader. Here are the...
Developing Products while empowering employees and customers
As Chief Customer Officer and General Manager, Product Led Growth, Debra Squyres is responsible for delivering an optimal customer journey to ensure Bonusly customers are realizing maximum value...
What Is Time To Value (TTV)
Time to Value (TTV) is a business metric that measures the time it takes for a customer to realize the value of a product or service after purchasing or beginning to use it. The concept is...
CX Tips For Legal SAAS Companies
Sally Roberts, Head of Customer at Legatics began her journey studying law but soon realized that her true calling lay elsewhere. She ventured into legal publishing, focusing on online legal...
What Is Your Current Customer Experience Strategy
During our first season of CX Chats, we conducted in-depth interviews with 16 leading industry experts to explore their insights on their current customer experience strategy. Here are the...