What Is Net Revenue Retention (NRR)
Net Revenue Retention (NRR), or Net Dollar Retention, is a key metric businesses use, particularly subscription-based models like software-as-a-service (SaaS) companies, to measure the revenue...
Blog Posts of Ben Holland
Leading Customer Success Teams Through A merger
Gina Patel, VP of Customer Success at SensorTower, reflects on her decade-long journey from a senior CS manager to Vice President. Sharing lessons from her first 100 days in leadership, Gina...
Customer Retention and Growth
Laurie Barlev of Barlev Success insights provide a roadmap for both seasoned professionals and newcomers in the field of customer success, shedding light on the challenges, strategies, and the...
A few common reasons B2B Deals Are Lost
At Satrix Solutions, we conduct hundreds of Sales Win-Loss interviews every month on behalf of our B2B clients. These in-depth interviews provide very detailed and candid feedback on all the factors...
The Heart and Science CX Framework
In a recent interview with Stacy Sherman, the founder and CEO of Doing CX Right, we delved into her journey, insights, and strategies as a prominent figure in CX leadership. Her heart and science...
Listening, Customized Communication, and CX Visionaries
We sat down with Jonathan Shroyer, the Chief CX Officer and MD of Gaming at Arise. Jonathan Shroyer's journey from a passion for service to becoming a CX visionary is filled with valuable insights...
Common Mistakes of Customer Advisory Boards
Creating and maintaining a successful Customer Advisory Board is a multifaceted task that requires careful planning, ongoing engagement, and a commitment to delivering value to both the host company...
CX Influencer Shares Her Thoughts
Our conversation with Kristi Faltorusso of ClientSuccess shed light on the evolving landscape of customer experience and the strategies required to navigate it successfully. As businesses look to the...
How To Perform A Competitive Landscape Analysis
Performing a competitive intelligence session is a crucial step in building and maintaining a successful business. It equips you with the knowledge needed to make informed decisions, develop...
North America's First CXM Master's Degree
Tom DeWitt's journey from Hawaii to founding North America's first Customer Experience Management Master's Degree Program is a testament to the power of vision, determination, and community building....