We sat down with Lee Kemp, the Vice President of Customer Experience at Veritiv, an accomplished CX executive with a diverse background and a passion for driving positive change. In this...
In this interview, we sat down with Joel Sylvester, the Chief Client Officer at Five Star Call Centers, to uncover the key insights and strategies that have propelled his remarkable career. From his...
Understanding and enhancing the interactions between businesses and their customers is a crucial aspect of improving customer experience (CX). Insights gained from CX research help identify customer...
In this interview, Simona Barcău, Vice President of Customer Success at Cority, shares her remarkable journey to becoming a Customer Success Executive, her unique strategies for success, and the...
We had the privilege of sitting down with Karyn Furstman, a seasoned customer experience (CX) professional and Principal at Customers Furst. With a long and distinguished career in the field of CX,...
Customer Experience (CX) professionals play a crucial role in any business. They are the architects behind unforgettable customer journeys, ensuring every interaction leaves a positive and lasting...
In this interview, Michelle Spaul, a Customer Experience (CX) Consultant at Delta Swan, takes us on a journey through her fascinating path to becoming a CX consultant. She offers valuable advice...
Gaining a deep understanding of customer churn in B2B businesses is essential for fostering sustainable growth and ensuring profitability. Businesses can tackle the challenges head-on by identifying...
We had the pleasure of speaking with Andrew Carothers, the Digital Customer Experience Leader at Cisco. With a remarkable career spanning marketing, communications, and customer support, Andrew...
We had the pleasure of gaining valuable insights from Jason Farrell, the esteemed Chief Customer Officer at Amplifi Labs. With an impressive background in financial services and a successful track...
