How to Advance Your Voice of Customer Program
Take a close look at your company’s voice of the customer program.
Blog Posts of Heather Timney
Why Investors Care About Your Customer Satisfaction Data
Over the past five to ten years, Private Equity Firms and Venture Capitalists have increased the attention they pay to customer satisfaction data. There’s now a greater appreciation for the...
Customer Churn Prevention Strategies
More than likely, saving at-risk businesses and reducing the chances of customer churn is a key area of focus for your business today.
How to Ensure Customer Survey Data Quality
What steps should companies take to ensure they are getting an accurate picture of what’s going on across their customer base? It’s a big question—and an important one to answer before you start...
Top “Go-To” Resources for Voice of Customer Best Practices
What resources for voice of customer best practices do you recommend most for expanding your knowledge?
Fireside Chat: The Customer Success Organization
As the person leading the Customer Success organization, you’re responsible for ensuring the customer is achieving maximum value from your products and services. Every day, you’re watching for...
Net Promoter Score Improvement Plan
If your Net Promoter Score survey program has stalled, you’re not alone. We often receive inquiries from companies frustrated at the lack of progress made when it comes to prompting leaders across...
How B2B Companies Can Gather Competitive Intelligence
From how competing companies are viewed by your target market to how industry leaders pitch products and services, successful B2B companies build a competitive edge by seeking to understand their...
Fireside Chats: Betts Recruiting
Check the latest job boards and you’ll see that the need for customer success professionals is rapidly increasing. That’s where Betts Recruiting comes in.
How Effective is Your Voice-of-Customer Program?
From informal tactics such as social media monitoring to formal approaches such as customer satisfaction surveys, it’s safe to say most businesses embrace some form of capturing customer feedback....