Companies with a motivated group of high-performing employees hold a distinct advantage. This edge is not just in terms of productivity but extends to innovation, collaboration, and overall workplace...
When I sit down with business leaders to discuss their Employee Engagement Program, I always begin by identifying the program's objective. The reason is that a clear vision statement is the...
Reflecting on my legal studies, I often equate survey question development to direct examination and cross-examination of witnesses during a trial. Questions in a courtroom cannot be overly...
One of the biggest obstacles to collecting actionable data from online surveys is getting people to take it. One way to boost survey response rates is to ensure you’re reaching as many people as...
Over the past three years, organizations have faced new challenges in attracting and retaining customers: an entirely new business environment and culture, threats of ongoing inflation, labor &...
I think we would all agree – customer surveys are everywhere. Despite such prolific use of surveys as a central component of customer experience programs, many B2B companies are failing to maximize...
Since our inception, we’ve worked with clients to design and execute their Customer Advisory Board (CAB) programs. As business travel has been curtailed due to COVID, several important questions have...
More than ever, businesses are being asked to play a central role in tackling complex societal challenges. To make a meaningful impact, employee and customer engagement are the key.
Many of us can still vividly recall the great recession of 2008. Jobs were scarce and the people who remained employed wondered if their pink slip was next. Fast forward to the present day and the...
Lessons Learned from Schindler Elevator Corporation’s eNPS Program
