How Do You Get Employees to Take a Survey?
Employee feedback surveys are increasingly being used to guide management decisions. And it’s important to recognize that value obtained from an employee survey is a direct result of how well the...
Blog Posts of Jonathan Beretta
Top Pillars of a Successful Employee Feedback Survey
Employee engagement and loyalty are vital to any business’ success. And, these are fast becoming the behaviors that distinguish successful companies from those that fail. But if you’re not...
Does Emotional Intelligence Affect Employee Engagement?
I grew up reading Gary Larson’s The Far Side comic strip, and find myself using examples of those snippets of life lessons often in my career as a Voice of the Customer / Voice of Employee...
How to Mature Your Customer-Centric Culture
One of the essential elements for maturing a customer-centric culture within an organization is empowering employees to proactively seek out and address customers’ needs.
Do Employees Influence Net Promoter Score?
Many factors influence your organization’s Net Promoter Score® (NPS), such as the ease of doing business with your company, the value customers associate with your products and services, or the...
How Calculating Your Employee Net Promoter Score® Can Help Keep Customers Loyal
Over the past few years, there has been a rise in the number of organizations adopting Employee Net Promoter Score® or eNPS as a way to measure and improve employee satisfaction and engagement...
Five Steps to Complete Before Building a Customer Journey Map
Several years ago, I worked with an organization that tried to do everything at warp speed, including building its customer journey map. As result of moving too quickly, the organization failed to...
Five Employee Engagement Tips
Planning A Customer Satisfaction Initiative? Don’t Forget These 5 Employee Engagement Tips.
When organizations first look to increase customer satisfaction, many jump immediately to new technology or...