Survey Fatigue: Is Your Survey at Risk?
Are you over surveying customers? Survey fatigue threatens response rates, data quality, and your overall objectives for your survey program. Unfortunately, some drivers of fatigue are outside of...
Blog Posts of Satrix Solutions
Employee Net Promoter Score: How Does Your Company Stack Up?
“What’s our Net Promoter Score?”
Let’s face it, we’ve all been guilty of obsessing over our company’s Net Promoter Score and subsequent attempts to find an adequate benchmark by which to compare it....
Stop Overlooking Your Sales Wins and Losses
What can you learn at the end of the sales cycle?
I recently helped plan my own wedding. And as many of you know, it is an exhausting task. There are hundreds of details to go over and lots of...
Transforming our Analytics and Reporting
At Satrix Solutions, we're always working on new ways to draw out reliable and actionable insights to better help our clients succeed in their customer and employee experience initiatives.