Net Promoter System® (NPS®)
What is Net Promoter Score®?
Both a customer loyalty metric and organizational discipline, Net Promoter Score (NPS) is a widely used customer loyalty measurement tool to monitor customers' enthusiasm...
Blog
Valuable customer experience and employee engagement content.
Is there an ideal time to learn from competitive intelligence?
No matter what B2B industry you’re part of, be it SaaS, Management Consulting, Manufacturing, or another, almost every company monitors the competitive landscape and changes that are shifting around...
Top 10 Reasons You Should Adopt Employee Net Promoter Score
Winning in the marketplace starts with winning in the workplace. So, when employee satisfaction is high, it pays dividends.
Overall Customer Satisfaction Score (CSAT)
What is the Overall Customer Satisfaction Score?
Guide Customer Success Teams to Successfully Close the Loop with Customers
I think we would all agree – customer surveys are everywhere. Despite such prolific use of surveys as a central component of customer experience programs, many B2B companies are failing to maximize...
How Do You Get a Competitive Edge Over a Rival Business?
It’s the start of another sales meeting and you can already tell the news won’t be positive. With revenue for the quarter still shy of targets, you ask the group for an update on their pipeline. The...
How to Leverage Competitive Intelligence to Impact CX
Have you ever thought about how your customer’s experience is tightly intertwined with the health of your brand? Each experience with your product or service can have an impact on how your brand is...
Does Company Culture Affect Customer Satisfaction?
More than ever, a strong service culture is critical to the long-term health and success of your business. Shaping your company’s culture starts at the top and requires everyone in your organization...