How to Improve Interdepartmental Relationships
Every organization seeks to provide an exceptional customer experience, understanding its obvious importance in fostering loyalty and driving retention. Companies like Amazon epitomize this...
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Valuable customer experience and employee engagement content.
Fireside Chat: RESULTS.com Discusses the Modern Strategic Plan
We sat down with Stephen Lynch, award-winning author to discuss how companies can streamline their business goals and successfully carry out their strategic plans.
3 Methods to Calculate Your Net Promoter Score in B2B Companies
Net Promoter Score (or NPS) has long been recognized as a powerful tool for organizations to assess customer satisfaction and loyalty, and it’s easy to see why. Studies by creator Fred Reichheld...
How to Encourage Employees to Deliver Exceptional Customer Experiences
Socializing customer sentiment across the organization and making it a regular part of the conversation is an important ingredient for any successful customer experience program. It can help Sales...
How Customer Feedback Should Be Shared
Here’s a question for you: Who in your organization receives the results and feedback from your Voice of the Customer program? The C-Suite? Your customer service or customer success team?
Gathering Customer Feedback Through the Lens of Frontline Employees
When it comes to delivering exceptional customer service experiences, frontline employees play a critical role. But this group can also play a vital role in your Voice of the Customer program.
Fireside Chat: Natero Shares Tips for Customer Success
Natero, aquired by Freshworks, was a platform that helped Customer Success Managers reduce churn, increase expansion, and manage more accounts. Before the acquisition, we sat down with CEO, Craig...
Fireside Chat: Command Alkon on Creating a Customer-Centric Culture
For Command Alkon, gathering customer feedback on the direction of the company and its efforts for delivering an A+ customer experience is a top priority.
How Do You Get Employees to Take a Survey?
Employee feedback surveys are increasingly being used to guide management decisions. And it’s important to recognize that value obtained from an employee survey is a direct result of how well the...
Top Pillars of a Successful Employee Feedback Survey
Employee engagement and loyalty are vital to any business’ success. And, these are fast becoming the behaviors that distinguish successful companies from those that fail. But if you’re not...