Valuable customer experience and employee engagement content.
Prior to founding Satrix Solutions, I was responsible for the professional services division of a prominent financial technology firm that served nearly 1,000 customers. During my tenure, I had hoped...
What resources for voice of customer best practices do you recommend most for expanding your knowledge?
If you’ve been following our blog series on Customer Advisory Board (CAB) best practices, you’ve seen that we’ve covered a wide range of topics. This includes tips for making your first a CAB a...
Customer Advisory Boards, also known as a CAB, can be an ideal way to engage some of your most valued customers in worthwhile, strategic discussions. That’s because the input elicited is helpful in...
As the person leading the Customer Success organization, you’re responsible for ensuring the customer is achieving maximum value from your products and services. Every day, you’re watching for...
If your Net Promoter Score survey program has stalled, you’re not alone. We often receive inquiries from companies frustrated at the lack of progress made when it comes to prompting leaders across...
When was the last time your organization came together to volunteer?
One of the essential elements for maturing a customer-centric culture within an organization is empowering employees to proactively seek out and address customers’ needs.
Take a moment to think about the various roles within your organization. What are the primary responsibilities of each individual department? More importantly, is everyone rowing in the same...
