Is Your Company Heading for an Iceberg?
The stress of dealing with unhappy customers – it’s something we all experience at some point. Some of the implications of this problem are obvious. Maybe you or members of your team are the...
Blog
Valuable customer experience and employee engagement content.
The Real Cost of Customer Churn
There are several phrases commonly used to define customer churn: defection, attrition, termination. Regardless of what losing a customer is called in your company, it can be one of the most...
Customer Success Industry on the Rise
Pulse Conference Shows More Companies Are Focusing on Customer Success
How to Improve the Customer Experience
Here’s a not so secret fact: customer experience leaders outperform competitors and are often rewarded with higher retention levels, greater share of wallet, and lower customer acquisition costs....
Five Ways to Build a Thriving Customer Advisory Board
Customer advisory boards – also known as client advisory councils – provide an ideal opportunity for you and your business leaders to gather insights on a range of issues affecting the customer...
How Calculating Your Employee Net Promoter Score® Can Help Keep Customers Loyal
Over the past few years, there has been a rise in the number of organizations adopting Employee Net Promoter Score® or eNPS as a way to measure and improve employee satisfaction and engagement...
Net Promoter® Conference Puts Attendees on the Path to Success
It’s always rewarding to hear people talk about how inspired they are after attending a conference. Fortunately, this was the sentiment shared at the 8th Annual Net Promoter® Customer Experience...
Ramping up for the Net Promoter® Conference
The countdown has begun! In just a few days, we will be in beautiful Miami Beach for the 8th Annual Net Promoter® Customer Experience Conference. This year also marks our second consecutive year of...
Should You Publish Your Net Promoter Score, Part 2
Congratulations! You’ve just received the final results of your Net Promoter Score® (NPS) survey and the results are quite good. Perhaps your NPS survey was conducted by an independent, third party,...
Read Any Good Books Lately?
Get inspired with our top 5 “must reads” that will take your customer and employee feedback programs to the next level.
As I’m sure you would agree, staying at the forefront of your industry is...