Valuable customer experience and employee engagement content.
Several years ago, I worked with an organization that tried to do everything at warp speed, including building its customer journey map. As result of moving too quickly, the organization failed to...
At Satrix Solutions, we're always working on new ways to draw out reliable and actionable insights to better help our clients succeed in their customer and employee experience initiatives.
Recently, I purchased customized t-shirts online for our team to wear at an upcoming volunteer activity. Unfortunately, when I received the shirts a week...
How are you identifying and engaging your most satisfied customers? Many of the world’s most successful customer-centric organizations are measuring loyalty with the “Ultimate Question,” also known...
When organizations first look to increase customer satisfaction, many jump immediately to new technology or...
A customer’s refusal to respond to customer satisfaction and Net Promoter Score® (NPS) surveys can baffle business leaders. After all, we do...
The Net Promoter® System has been adopted by thousands of companies worldwide. One of the most frequently asked questions by businesses that have implemented Net Promoter is, “Should we publish our...
A shockwave was recently sent through the advertising world when the merger between two industry giants, Publicis Groupe and Omnicom Group, was announced. By joining forces, the new advertising...
A friend of mine recently gave a letter of resignation to his manager. To say his boss was stunned was an understatement. As one of the top performers in the organization, the manager labeled him...
Working for an organization that prides itself on an ability to bring unique and actionable insights to our own growing list of business-to-business clients, I’m very attuned to my own interactions...
