Unleash the Power of Customer Feedback
We’ve written a lot about the benefits of having deep engagements with your clients. Well, we certainly strive to practice what we preach. The ongoing discussions we’ve had with our clients about the...
Blog
Valuable customer experience and employee engagement content.
Utilize Customer Feedback to Drive Sales
Detailed customer insights are a veritable treasure trove of valuable information for your company. They help inform process improvement decisions, the allocation of company resources, feature /...
The Art of Following Up on Customer Feedback
Recently, a colleague of mine moved across town into a new home. As we talked about his experience with the moving company, we both marveled at how positive his experience had been. After all, both...
Are You Fully Capitalizing On Your NPS Promoters?
Three simple ways you can channel brand evangelists to fuel growth.
Six Valuable Insights For Improving Sales Close Rates
Get to the heart of the decision making process with Sales Win/Loss insights.
Linking Employee Satisfaction to Customer Loyalty
Achieving true customer centricity requires participation from employees across the organization. Customer interactions don’t occur just with customer service personnel.
Learn from Customer Defections
One of my favorite quotes comes from Malcolm S. Forbes, who said, “Failure is success if we learn from it.” The central theme of that message drives much of the work we do here at Satrix Solutions.
Harness the Power of Happy and Engaged Employees
Recently, I met a woman who has worked for the same organization for nearly twenty years. Pretty impressive considering not too long ago many companies struggled to survive resulting in some pretty...
Introducing Employee Net Promoter Score (eNPS) to Measure Employee Satisfaction
The number of organizations embracing Net Promoter Score (NPS) as a means to gauge customer loyalty continues to rise. In fact, nearly every company we work with uses Net Promoter Score as part of...
The Importance of Memorable Customer Experiences
This past December a member of my family unexpectedly required a hospital stay. While visiting our relative, my sister mistakenly left her purse, along with her wallet, inside the public restroom....