Net Promoter® Adoption Continues to Grow
Recently, the team and I attended the 7th Annual Net Promoter® Customer Experience Conference in Miami. As a corporate sponsor of the event, it was an excellent opportunity to assemble with some of...
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Valuable customer experience and employee engagement content.
Improve Survey Response Rates
How to Capture Feedback From More of Your Customers
At Satrix Solutions, we take pride in the fact that we regularly achieve survey response rates of 50% to 80% on behalf of our clients.
Loyal Customers Want Consistent Experiences
I live in close proximity to several different chains of grocery stores. I’ve been a loyal shopper to one particular location since 2005 and have never thought twice about stepping inside another...
Should You Provide Incentives to Employees Based on Net Promoter Score?
Thanks to the countless books, articles, and research on Net Promoter Score (NPS)® it is now one of the most widely adopted customer loyalty metrics in the world, in both the B2B and B2C industries....
Customer Advisory Boards – A Unique Opportunity to Listen
Gathering customer feedback can be accomplished in many different ways. With the plethora of online tools now available, customer surveys are fairly ubiquitous. Text mining technology to engage with...