A few common reasons B2B Deals Are Lost
At Satrix Solutions, we conduct hundreds of Sales Win-Loss interviews every month on behalf of our B2B clients. These in-depth interviews provide very detailed and candid feedback on all the factors...
Blog
Valuable customer experience and employee engagement content.
The Heart and Science CX Framework
In a recent interview with Stacy Sherman, the founder and CEO of Doing CX Right, we delved into her journey, insights, and strategies as a prominent figure in CX leadership. Her heart and science...
How to measure and improve employee engagement and satisfaction
The podcast episode featured Beverly Hathorn, owner of Strategic HR Consultants, interviewing Evan Klein, the president of Satrix Solutions. Evan has over 25 years of experience in coaching business...
Listening, Customized Communication, and CX Visionaries
We sat down with Jonathan Shroyer, the Chief CX Officer and MD of Gaming at Arise. Jonathan Shroyer's journey from a passion for service to becoming a CX visionary is filled with valuable insights...
Common Mistakes of Customer Advisory Boards
Creating and maintaining a successful Customer Advisory Board is a multifaceted task that requires careful planning, ongoing engagement, and a commitment to delivering value to both the host company...
CX Influencer Shares Her Thoughts
Our conversation with Kristi Faltorusso of ClientSuccess shed light on the evolving landscape of customer experience and the strategies required to navigate it successfully. As businesses look to the...
How To Perform A Competitive Landscape Analysis
Performing a competitive intelligence session is a crucial step in building and maintaining a successful business. It equips you with the knowledge needed to make informed decisions, develop...
North America's First CXM Master's Degree
Tom DeWitt's journey from Hawaii to founding North America's first Customer Experience Management Master's Degree Program is a testament to the power of vision, determination, and community building....
How to Plan a CX Budget
Now is the time that many companies are embarking on their 2024 budget planning process, so we thought we'd weigh in on things to consider when budgeting for your company's customer experience (CX)...
How To Lead A CX Team By Listening First, Failing Fast, And Proving Value
We sat down with Lee Kemp, the Vice President of Customer Experience at Veritiv, an accomplished CX executive with a diverse background and a passion for driving positive change. In this...