The Customer Advisory Board Invitation Letter
Establishing a customer advisory board requires thoughtful consideration and comes with multiple steps. If you have the requisite buy-in and you’ve been deliberate about selecting your initial ...
Posts about Customer Advisory Board
The Role of Customer Advisory Boards in Product Development
The Customer Advisory Board (CAB) serves as a valuable listening post that allows product (and other) leaders to establish a direct link to the voice of important customers. A CAB is a group of key...
Common Mistakes of Customer Advisory Boards
Creating and maintaining a successful Customer Advisory Board is a multifaceted task that requires careful planning, ongoing engagement, and a commitment to delivering value to both the host company...
Taking Your Customer Advisory Board Virtual
Since our inception, we’ve worked with clients to design and execute their Customer Advisory Board (CAB) programs. As business travel has been curtailed due to COVID, several important questions have...
How to Create Customer Advisory Boards That Deliver Value
If you’ve been following our blog series on Customer Advisory Board (CAB) best practices, you’ve seen that we’ve covered a wide range of topics. This includes tips for making your first a CAB a...
Setting the Customer Advisory Board Meeting Agenda
Customer Advisory Boards, also known as a CAB, can be an ideal way to engage some of your most valued customers in worthwhile, strategic discussions. That’s because the input elicited is helpful in...
Make Your First Customer Advisory Board Meeting a Success
So, you’ve decided to take the plunge and institute a Customer Advisory Board (CAB). You’ve talked to peers and you are convinced that a CAB program will drive significant return on investment. Now...
Five Ways to Build a Thriving Customer Advisory Board
Customer advisory boards – also known as client advisory councils – provide an ideal opportunity for you and your business leaders to gather insights on a range of issues affecting the customer...
Customer Advisory Boards – A Unique Opportunity to Listen
Gathering customer feedback can be accomplished in many different ways. With the plethora of online tools now available, customer surveys are fairly ubiquitous. Text mining technology to engage with...