The Real Cost of Customer Churn
There are several phrases commonly used to define customer churn: defection, attrition, termination. Regardless of what losing a customer is called in your company, it can be one of the most...
Posts about Customer Churn (2)
Learn from Customer Defections
One of my favorite quotes comes from Malcolm S. Forbes, who said, “Failure is success if we learn from it.” The central theme of that message drives much of the work we do here at Satrix Solutions.