In 2014, Gartner stated that customer experience would be the “new battleground” for companies to compete on. That prediction still holds true today as study after study confirms that customers will...
With more people turning to technology to improve their learning experience, the EdTech industry is poised for significant growth.
In today’s digital world, it’s incredibly easy to find helpful resources and how-to guides that enable us to succeed in our roles with just a few keystrokes or taps on our smartphones.
We sat down with Stephen Lynch, award-winning author to discuss how companies can streamline their business goals and successfully carry out their strategic plans.
Here’s a question for you: Who in your organization receives the results and feedback from your Voice of the Customer program? The C-Suite? Your customer service or customer success team?
When it comes to delivering exceptional customer service experiences, frontline employees play a critical role. But this group can also play a vital role in your Voice of the Customer program.
Natero, aquired by Freshworks, was a platform that helped Customer Success Managers reduce churn, increase expansion, and manage more accounts. Before the acquisition, we sat down with CEO, Craig...
For Command Alkon, gathering customer feedback on the direction of the company and its efforts for delivering an A+ customer experience is a top priority.
When SurveyMonkey was founded in 1999 its availability ushered in a new chapter in customer research. No longer were companies solely reliant on expensive research firms to field customer...
One of the greatest determinants of a successful customer satisfaction survey is achieving a strong response rate. While there are varying opinions as to what the minimum ideal survey response...
