All of us are familiar with the basic construction of survey response scales, even if we’re not aware that we are. They are prevalent in the customer satisfaction surveys we know so well these...
A common challenge for many B2B companies is how to increase survey response rates for relationship surveys (those that are typically sent once or twice a year to gauge overall customer sentiment).
It wasn’t that long ago that the U.S. was mired in the worst recession since the 1930’s. Here we are only a few years later and volatility in the stock market continues. While a turbulent economy...
As Manager of Client Success, Rajean Bosier is deeply involved in shaping the client success culture at TriNet. We sat down with her to discuss how the leading...
There is a multitude of considerations one must take into account when planning a survey. Are you seeking feedback from customers that maintain consistent interactions with your company? What about...
Here’s a not so secret fact: customer experience leaders outperform competitors and are often rewarded with higher retention levels, greater share of wallet, and lower customer acquisition costs....
As I’m sure you would agree, staying at the forefront of your industry is...
Several years ago, I worked with an organization that tried to do everything at warp speed, including building its customer journey map. As result of moving too quickly, the organization failed to...
At Satrix Solutions, we're always working on new ways to draw out reliable and actionable insights to better help our clients succeed in their customer and employee experience initiatives.
