Customer Experience Tips for B2B Call Centers
Jeremy Watkin, the Director of Customer Experience and Support at NumberBarn, recently shared his journey into the world of CX, which began in a contact center right out of college. Over the years,...
Posts about Customer Experience (3)
What To Do The First 100 Days As A CX Leader
During our first season of CX Chats, we conducted in-depth interviews with 15 leading industry experts to hear their advice for someone in their first 100 days as a CX leader. Here are the...
Developing Products while empowering employees and customers
As Chief Customer Officer and General Manager, Product Led Growth, Debra Squyres is responsible for delivering an optimal customer journey to ensure Bonusly customers are realizing maximum value...
What Is Time To Value (TTV)
Time to Value (TTV) is a business metric that measures the time it takes for a customer to realize the value of a product or service after purchasing or beginning to use it. The concept is...
CX Tips For Legal SAAS Companies
Sally Roberts, Head of Customer at Legatics began her journey studying law but soon realized that her true calling lay elsewhere. She ventured into legal publishing, focusing on online legal...
What Is Your Current Customer Experience Strategy
During our first season of CX Chats, we conducted in-depth interviews with 16 leading industry experts to explore their insights on their current customer experience strategy. Here are the...
CX Strategies for Success
Eddie Christian, the Vice President of Customer Experience and Success at American Express has a diverse background spanning roles in sales, marketing, and CX. He intentionally crafted his career...
What Is Product Adoption Rate
The product adoption rate for current customers specifically focuses on how well existing users are integrating new features or products into their usage patterns. To calculate this, you might use a...
Effective Customer Success Strategies
Kevin McCahill, the Chief Customer Officer and Founder of MasteryCX, is a seasoned Customer Success (CS) leader. With a diverse background spanning book publishing in New York to corporate coaching...
CX Hall Of Famer Shares His Secrets
Delve into the captivating world of customer experience (CX) through the eyes of Jim Iyoob, the Chief Customer Officer at Etech Global Services and a distinguished CX Hall of Fame member. His...