The Customer Advisory Board (CAB) serves as a valuable listening post that allows product (and other) leaders to establish a direct link to the voice of important customers. A CAB is a group of key...
Samma Hafeez leads the Customer Success advisory practice at VC / PE firm Insight Partners. Her role involves working with founders, CEOs, and revenue leaders to build winning go-to-market strategies...
As a seasoned expert in the field, I've seen firsthand how vital these Voice of Customer (VoC) programs are for any business aspiring to grow and maintain a strong customer base. Auditing these...
Lynn Hunsaker, the Chief Customer Officer at ClearAction Continuum, is on a journey of growth and strategic foresight. Beginning her career in 1992, she took on the role of the voice of the customer...
During our first season of CX Chats, we conducted in-depth interviews with 16 leading industry experts to explore their insights on the future of customer experience. Here are the enlightening...
Lee Roquet's journey from CX leader to CEO of Finch offers valuable insights for those navigating the complex world of customer experience. By simplifying the CX journey into key moments that matter,...
I have been lucky to present a talk about utilizing customer experience data to drive marketing effectiveness. One of these presentations was recently recorded by the American Marketing Association...
We sat down with Courtney Smith, the Director of Client Success at Tyler Technologies, a Fortune 500 Gov Tech company. In this candid conversation, we unravel Courtney's professional journey,...
Net Revenue Retention (NRR), or Net Dollar Retention, is a key metric businesses use, particularly subscription-based models like software-as-a-service (SaaS) companies, to measure the revenue...
Gina Patel, VP of Customer Success at SensorTower, reflects on her decade-long journey from a senior CS manager to Vice President. Sharing lessons from her first 100 days in leadership, Gina...
