Understanding and enhancing the interactions between businesses and their customers is a crucial aspect of improving customer experience (CX). Insights gained from CX research help identify customer...
In this interview, Simona Barcău, Vice President of Customer Success at Cority, shares her remarkable journey to becoming a Customer Success Executive, her unique strategies for success, and the...
There are many justifications for taking the time to establish key drivers of product satisfaction. If you know what factors contribute to satisfaction or dissatisfaction, your company can take the...
We had the privilege of sitting down with Karyn Furstman, a seasoned customer experience (CX) professional and Principal at Customers Furst. With a long and distinguished career in the field of CX,...
Customer Experience (CX) professionals play a crucial role in any business. They are the architects behind unforgettable customer journeys, ensuring every interaction leaves a positive and lasting...
In this interview, Michelle Spaul, a Customer Experience (CX) Consultant at Delta Swan, takes us on a journey through her fascinating path to becoming a CX consultant. She offers valuable advice...
We had the pleasure of speaking with Andrew Carothers, the Digital Customer Experience Leader at Cisco. With a remarkable career spanning marketing, communications, and customer support, Andrew...
We had the pleasure of gaining valuable insights from Jason Farrell, the esteemed Chief Customer Officer at Amplifi Labs. With an impressive background in financial services and a successful track...
Listening to the voice of the customer is crucial for businesses that strive to deliver exceptional customer experiences. It enables companies to uncover valuable insights and take action to meet...
Our Vice President of Marketing joins the conversation in this episode of the Counsel Cast Podcast. Listen as they delve into a treasure trove of quick and highly effective marketing ideas that can...
