Customer Connections, Scaling & The Impact of AI
We had the privilege of speaking with Damien Howley, an accomplished author and Chief Customer Officer of Nimbello, a leading provider of high-volume outsourced AP automation. In this insightful...
We had the privilege of speaking with Damien Howley, an accomplished author and Chief Customer Officer of Nimbello, a leading provider of high-volume outsourced AP automation. In this insightful...
Enhancing the customer journey is crucial for any business looking to thrive in today's market. That's why we recommend listening to Shep Hyken's interview with Evan Klein. In this interview, Klein...
In this episode of Converge Coffee, host Sean Sullivan sits down with our founder Evan Klein. In this engaging discussion, many topics are touched upon, including:
Listen to customer experience experts Evan Klein and Adrian Brady Cesana of CXChronicles discuss how they employed the four CX pillars of team, tools, process, and feedback to create successful...
In this episode of Pragmatic Live, Eddie Gordon, courseware designer at Pragmatic Institute, interviews Evan Klein about win/loss, customer feedback, and employee engagement programs.
There seems to be a growing segment of “experts” striving to reduce complicated situations into overly simple constructs. I’ve read a few customer experience (CX) related...
A Customer Satisfaction Survey is one of the bests ways to measure the level of satisfaction customers have with your company and products/services, as well as uncover which customers may be unhappy,...
Is your company thinking about:
• Changing your customer service or support model?• Refining your product offering?• Developing a new solution?• Evolving your messaging and positioning?
A customer churn analysis is market research that highlights risks to existing revenue and opportunities to prevent future defection. It is research best conducted by a third-party expert so former...
A B2B Sales Win-Loss Analysis is research best conducted by a third-party expert so prospective buyers can share candid feedback on the real reasons they selected a company after evaluation. Detailed...