You asked customers to complete your customer satisfaction survey. And, there were more than enough responses to be considered “statistically valid.” Beyond analyzing the feedback and sharing it with...
Whether it’s the department store clerk asking me to rate my experience or a business partner seeking my feedback, it seems like every day I’m asked to...
A customer’s refusal to respond to customer satisfaction and Net Promoter Score® (NPS) surveys can baffle business leaders. After all, we do...
Working for an organization that prides itself on an ability to bring unique and actionable insights to our own growing list of business-to-business clients, I’m very attuned to my own interactions...
We’ve written a lot about the benefits of having deep engagements with your clients. Well, we certainly strive to practice what we preach. The ongoing discussions we’ve had with our clients about the...
Recently, a colleague of mine moved across town into a new home. As we talked about his experience with the moving company, we both marveled at how positive his experience had been. After all, both...
At Satrix Solutions, we take pride in the fact that we regularly achieve survey response rates of 50% to 80% on behalf of our clients.
