CX Hall Of Famer Shares His Secrets
Delve into the captivating world of customer experience (CX) through the eyes of Jim Iyoob, the Chief Customer Officer at Etech Global Services and a distinguished CX Hall of Fame member. His...
Posts about CX Chats (3)
The importance of Customer Success in a Prominent VC/PE firm
Samma Hafeez leads the Customer Success advisory practice at VC / PE firm Insight Partners. Her role involves working with founders, CEOs, and revenue leaders to build winning go-to-market strategies...
Global Implementation Of CX Programs
Lynn Hunsaker, the Chief Customer Officer at ClearAction Continuum, is on a journey of growth and strategic foresight. Beginning her career in 1992, she took on the role of the voice of the customer...
What is the Future of Customer Experience
During our first season of CX Chats, we conducted in-depth interviews with 16 leading industry experts to explore their insights on the future of customer experience. Here are the enlightening...
Perspectives From A CX Leader Turned CEO
Lee Roquet's journey from CX leader to CEO of Finch offers valuable insights for those navigating the complex world of customer experience. By simplifying the CX journey into key moments that matter,...
Insights from Tyler Technologies' Director of Client Success
We sat down with Courtney Smith, the Director of Client Success at Tyler Technologies, a Fortune 500 Gov Tech company. In this candid conversation, we unravel Courtney's professional journey,...
Leading Customer Success Teams Through A merger
Gina Patel, VP of Customer Success at SensorTower, reflects on her decade-long journey from a senior CS manager to Vice President. Sharing lessons from her first 100 days in leadership, Gina...
Customer Retention and Growth
Laurie Barlev of Barlev Success insights provide a roadmap for both seasoned professionals and newcomers in the field of customer success, shedding light on the challenges, strategies, and the...
The Heart and Science CX Framework
In a recent interview with Stacy Sherman, the founder and CEO of Doing CX Right, we delved into her journey, insights, and strategies as a prominent figure in CX leadership. Her heart and science...
Listening, Customized Communication, and CX Visionaries
We sat down with Jonathan Shroyer, the Chief CX Officer and MD of Gaming at Arise. Jonathan Shroyer's journey from a passion for service to becoming a CX visionary is filled with valuable insights...