We sat down with Jonathan Shroyer, the Chief CX Officer and MD of Gaming at Arise. Jonathan Shroyer's journey from a passion for service to becoming a CX visionary is filled with valuable insights...
Our conversation with Kristi Faltorusso of ClientSuccess shed light on the evolving landscape of customer experience and the strategies required to navigate it successfully. As businesses look to the...
Tom DeWitt's journey from Hawaii to founding North America's first Customer Experience Management Master's Degree Program is a testament to the power of vision, determination, and community building....
We sat down with Lee Kemp, the Vice President of Customer Experience at Veritiv, an accomplished CX executive with a diverse background and a passion for driving positive change. In this...
In this interview, we sat down with Joel Sylvester, the Chief Client Officer at Five Star Call Centers, to uncover the key insights and strategies that have propelled his remarkable career. From his...
In this interview, Simona Barcău, Vice President of Customer Success at Cority, shares her remarkable journey to becoming a Customer Success Executive, her unique strategies for success, and the...
We had the privilege of sitting down with Karyn Furstman, a seasoned customer experience (CX) professional and Principal at Customers Furst. With a long and distinguished career in the field of CX,...
In this interview, Michelle Spaul, a Customer Experience (CX) Consultant at Delta Swan, takes us on a journey through her fascinating path to becoming a CX consultant. She offers valuable advice...
We had the pleasure of speaking with Andrew Carothers, the Digital Customer Experience Leader at Cisco. With a remarkable career spanning marketing, communications, and customer support, Andrew...
We had the pleasure of gaining valuable insights from Jason Farrell, the esteemed Chief Customer Officer at Amplifi Labs. With an impressive background in financial services and a successful track...
