North America's First CXM Master's Degree
Tom DeWitt's journey from Hawaii to founding North America's first Customer Experience Management Master's Degree Program is a testament to the power of vision, determination, and community building....
Posts about CX Chats (4)
How To Lead A CX Team By Listening First, Failing Fast, And Proving Value
We sat down with Lee Kemp, the Vice President of Customer Experience at Veritiv, an accomplished CX executive with a diverse background and a passion for driving positive change. In this...
Balancing Speed, Quality, and Cost for CX Success
In this interview, we sat down with Joel Sylvester, the Chief Client Officer at Five Star Call Centers, to uncover the key insights and strategies that have propelled his remarkable career. From his...
Journey Mapping And Winning The Customer Hero Award
In this interview, Simona Barcău, Vice President of Customer Success at Cority, shares her remarkable journey to becoming a Customer Success Executive, her unique strategies for success, and the...
Three Pillar CX Framework and proving ROI
We had the privilege of sitting down with Karyn Furstman, a seasoned customer experience (CX) professional and Principal at Customers Furst. With a long and distinguished career in the field of CX,...
How to foster collaboration as A CX Consultant
In this interview, Michelle Spaul, a Customer Experience (CX) Consultant at Delta Swan, takes us on a journey through her fascinating path to becoming a CX consultant. She offers valuable advice...
Navigating the CX Journey: Insights from Cisco's CX Executive
We had the pleasure of speaking with Andrew Carothers, the Digital Customer Experience Leader at Cisco. With a remarkable career spanning marketing, communications, and customer support, Andrew...
How Companies Embrace Customer-Centricity
We had the pleasure of gaining valuable insights from Jason Farrell, the esteemed Chief Customer Officer at Amplifi Labs. With an impressive background in financial services and a successful track...
Customer Connections, Scaling & The Impact of AI
We had the privilege of speaking with Damien Howley, an accomplished author and Chief Customer Officer of Nimbello, a leading provider of high-volume outsourced AP automation. In this insightful...