How to Improve Interdepartmental Relationships
Every organization seeks to provide an exceptional customer experience, understanding its obvious importance in fostering loyalty and driving retention. Companies like Amazon epitomize this...
Posts about Employee Engagement (2)
How to Encourage Employees to Deliver Exceptional Customer Experiences
Socializing customer sentiment across the organization and making it a regular part of the conversation is an important ingredient for any successful customer experience program. It can help Sales...
How Do You Get Employees to Take a Survey?
Employee feedback surveys are increasingly being used to guide management decisions. And it’s important to recognize that value obtained from an employee survey is a direct result of how well the...
Top Pillars of a Successful Employee Feedback Survey
Employee engagement and loyalty are vital to any business’ success. And, these are fast becoming the behaviors that distinguish successful companies from those that fail. But if you’re not...
Does Emotional Intelligence Affect Employee Engagement?
I grew up reading Gary Larson’s The Far Side comic strip, and find myself using examples of those snippets of life lessons often in my career as a Voice of the Customer / Voice of Employee...
Volunteerism and its Influence on Employee Engagement
When was the last time your organization came together to volunteer?
How to Mature Your Customer-Centric Culture
One of the essential elements for maturing a customer-centric culture within an organization is empowering employees to proactively seek out and address customers’ needs.
Interdepartmental Communication and Its Impact on Customers
Take a moment to think about the various roles within your organization. What are the primary responsibilities of each individual department? More importantly, is everyone rowing in the same...
Are Millennials in the Workplace REALLY That Different?
Much has been said about Millennials in the workplace, and unfortunately, not much of it is very good. They aren’t motivated, they complain, they aren’t loyal, they feel they should earn more – the...
Why Your Company Needs a Voice-of-Employee Program
“Many companies continue to delay adoption of a Voice-of-Employee program. Why?”
From encouraging two-way communication between employees and supervisors to increasing trust and confidence in...