What Is Time To Value (TTV)
Time to Value (TTV) is a business metric that measures the time it takes for a customer to realize the value of a product or service after purchasing or beginning to use it. The concept is...
Posts about Glossary
What Is Product Adoption Rate
The product adoption rate for current customers specifically focuses on how well existing users are integrating new features or products into their usage patterns. To calculate this, you might use a...
What Is Net Revenue Retention (NRR)
Net Revenue Retention (NRR), or Net Dollar Retention, is a key metric businesses use, particularly subscription-based models like software-as-a-service (SaaS) companies, to measure the revenue...
Net Promoter System® (NPS®)
What is Net Promoter Score®?
Both a customer loyalty metric and organizational discipline, Net Promoter Score (NPS) is a widely used customer loyalty measurement tool to monitor customers' enthusiasm...
Overall Customer Satisfaction Score (CSAT)
What is the Overall Customer Satisfaction Score?
