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Marketing CX Programs & Consulting

Gather Rich Feedback From Existing, Former & Prospective CustomersGET STARTED

Great marketers know that strong customer relationships are a key ingredient for sustainable growth. So is having the right partner that will ensure the voice of the customer remains at the heart of your marketing strategy.

Marketing is exponentially more difficult when you don’t have a contingent of Promoters who serve as your secondary salesforce by sharing their positive experience with others.

Through our customized engagements, we assess how well your company is meeting customer expectations and delivering the value your customers expect. We also help you keep your finger on the pulse of the competition and how your company is perceived in the market. The actionable insights generated are used by marketing to identify new lead sources, fuel your reference program, guide refinements to messaging and positioning, and create content that will increase conversion rates.

  1. Our Advantages

    CX Research

    EXCEPTIONAL Service Customized Programs High Survey Response Rates Unbiased Analysis & Interpretation B2B Voice of Customer (VoC) Experts Venture Capital & Private Equity Approved

Improve CX Now
Work with Satrix Solutions and benefit from flawless VoC design and exceptional execution.

B2B Customer Experience Capabilities

Customer Experience & Employee Engagement Services

Satrix Solutions partners with B2B company leaders, offering a comprehensive suite of services. We provide a complete lifecycle approach that delivers valuable insights by establishing structured feedback programs at critical touchpoints throughout the customer and employee journey. These insights can significantly enhance the experience for customers, prospects, and employees, resulting in better overall business outcomes.

  1. CX Research

    Voice of Customer

    Customer Experience Surveys Net Promoter Score® Surveys Sale Win-Loss Interviews & Surveys Customer Churn Interviews & Surveys Post Onboarding Surveys Customer Perception Audits Customer Advisory Boards Product / Market Research Key Account Interviews

  1. EX Research

    Voice of Employee

    Employee Satisfaction Surveys Employee Net Promoter® Surveys Employee Engagement Surveys Employee Opinion Surveys Interdepartmental SurveysEmployee Stay Interviews Employee Exit Interviews

Customer Experience Resources

Thought Leadership & Expertise

We offer an excellent collection of best practices, tips, and guidebooks on CX and EX strategy — all crafted to help the company get ahead in today's competitive market.

Best CX KPIs To Track ROI

Measure the true impact of your customer experience program.

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How To Pick A CX Research Company

This post will cover the steps needed to find the right CX research company.

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How To Plan A CX Budget

By aligning your CX goals and tying your goals to KPIs, you can ensure that you make a valuable investment.

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