If your company lacks a deep understanding of what drives value for customers, you risk losing market share to competitors. To successfully align your offering with the needs of the market, you need an experienced partner that will uncover decision drivers and give you an advantage in an ever-evolving landscape.
No company is immune to the high costs of new customer acquisition. As an objective partner, we seek out answers to drive improvement across the Sales organization. This includes uncovering how your company is viewed by your target market and what elements of your sales pitch resonate most.
What’s more, our custom feedback programs provide Sales teams with passionate references, persuasive testimonials, and unique market insights to win more deals and fuel revenue growth.
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Our Advantages
CX ResearchEXCEPTIONAL Service Customized Programs High Survey Response Rates Unbiased Analysis & Interpretation B2B Voice of Customer (VoC) Experts Venture Capital & Private Equity Approved
B2B Customer Experience Capabilities
Satrix Solutions partners with B2B company leaders, offering a comprehensive suite of services. We provide a complete lifecycle approach that delivers valuable insights by establishing structured feedback programs at critical touchpoints throughout the customer and employee journey. These insights can significantly enhance the experience for customers, prospects, and employees, resulting in better overall business outcomes.
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EX Research
Voice of EmployeeEmployee Satisfaction Surveys Employee Net Promoter® Surveys Employee Engagement Surveys Employee Opinion Surveys Interdepartmental SurveysEmployee Stay Interviews Employee Exit Interviews
Customer Experience Resources
Thought Leadership & Expertise
We offer an excellent collection of best practices, tips, and guidebooks on CX and EX strategy — all crafted to help the company get ahead in today's competitive market.
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