Venture Capital & Private Equity Consulting

For Venture Capital and Private Equity firms, Satrix Solutions is a trusted 3rd party to gain a deep understanding of customer sentiment using online surveys and in-depth interviews. Investors benefit from the trusted data and insights we deliver, so the partners can be confident that the businesses they invest in have strong customer relationships.

During the important Voice of Customer due diligence phase, we serve as an independent auditor to authenticate a target company’s Net Promoter Score and overall satisfaction and perform acquisition customer interviews. This ensures you incorporate data-driven customer retention and expansion data into your valuation models. Importantly, our extensive analysis and objective reporting provide unparalleled visibility into customer opportunities and risks when evaluating a merger or acquisition.

Venture Capital and Private Equity firms recognize that customer loyalty and retention are important ingredients for maximizing growth. That’s why the firms we partner with also advise their portfolio companies to leverage Satrix Solutions’ expertise on an ongoing basis, to ensure they have their finger on the pulse of customer satisfaction and employee engagement. In addition to Due Diligence related services, we offer the following programs to measure and assess customer satisfaction and employee engagement: