CX Chats

Her journey into leadership showcases her deep expertise and passion for helping businesses succeed through customer-centric strategies.

The Manager of Customer Success, Scale at Braze, brings close to a decade of experience in customer success, particularly in B2B SaaS and high-tech environments.

He oversees both new business and post-sale teams, balancing the demands of both roles with a focus on delivering exceptional customer experiences.

Over time, she transitioned from tactical problem-solving to setting strategic priorities, ultimately shaping the customer experience at Eargo, a company known for manufacturing and selling hearing aids.

The Customer Experience Strategy Manager at Electric Ireland, part of ESB, one of Ireland's largest energy providers, has given her a dynamic and diverse role.

Over 17 years in the B2B SaaS industry, with 11 of those years in leadership roles, Angeline has worked primarily in startups, guiding them through various stages of growth.

With a background in computer systems, his life took a turn when a one-way ticket and a broken relationship led him to customer service. In this field, his relentless energy and commitment to excellence have flourished.

Arjun Menon, a Customer Success Leader at Salesforce's path to becoming a CS leader, is a testament to the fluidity and adaptability demanded in today's tech-driven world.

Hailing from Trinidad, Samantha's path to becoming a CX leader is a testament to her dedication and passion for customer experience. Samantha's journey began in retail, selling costume jewelry during her first job.

He emphasizes that customer service is just one piece of the larger CX pie. Jeremy's fascination with the voice of the customer and his dedication to integrating this into every aspect of the business has shaped his approach to CX leadership.

Debra Squyres, the Chief Customer Officer & GM, Product Led Growth at Bonusly career, began in HR, providing her a unique perspective as she transitioned into CS roles.

Sally is at the helm of customer experience at Legatics, a legal tech organization specializing in transaction management platforms predominantly used by law firms.

He intentionally crafted his career path to gain a comprehensive understanding of various business functions. This strategic approach equipped him with invaluable insights that laid the foundation for his success in the CX realm.

His unique journey has propelled him to the forefront of CS, where he now focuses on customer retention, churn reduction, and elevating the customer experience.

From strategic planning manager to a CX leader, Lynn’s career trajectory reflects her unwavering commitment to enhancing customer relationships and advocating for meaningful organizational change.

From international development to influential roles in various SaaS startups, Hafeez's career is a testament to her adaptability and expertise.

From strategic planning manager to a CX leader, Lynn’s career trajectory reflects her unwavering commitment to enhancing customer relationships.

Lee Roquet's journey from CX leader to CEO of Finch offers valuable insights for those navigating the complex world of customer experience.

In this candid conversation, we unravel Courtney's professional journey, strategies, challenges, and her vision for the future of customer success.

Gina Patel, VP of Customer Success at SensorTower, reflects on her decade-long journey from a senior CS manager to Vice President.

Laurie Barlev of Barlev Success insights provide a roadmap for both seasoned professionals and newcomers in the field of customer success.

Her heart and science approach to CX leadership is a testament to the evolving nature of customer-centric business strategies.

Jonathan Shroyer's journey from a passion for service to becoming a CX visionary is filled with valuable insights and lessons.

Our conversation with Kristi Faltorusso shed light on the evolving landscape of customer experience.

Tom DeWitt's journey from Hawaii to founding North America's first Customer Experience Management Master's Degree Program is a testament to the power of vision, determination, and community building.

We had the privilege of sitting down with CX expert Lee Kemp from Atlanta, GA, to discuss the importance of utilizing customer feedback, the future of CX, and how to excel in this dynamic field.

Joe Sylvester's experiences and wisdom offer a valuable glimpse into the multifaceted world of CX leadership, shedding light on the strategies, challenges, and exciting possibilities that lie ahead for those who embark on this rewarding path.

Her insights offer valuable lessons for professionals across industries, reminding us that understanding, listening to, and empathizing with customers are the cornerstones of achieving excellence.

Our conversation with Karyn Furstman offers a fascinating glimpse into the world of CX consulting. Her journey, expertise, and practical insights provide a roadmap for aspiring CX leaders and consultants.

Michelle Spaul, a CX Consultant at Delta Swan, offers valuable advice for those embarking on their first 100 days as a CX leader and shares her insights on the current & future landscape of customer experience strategies.

Andrew shares his journey to becoming a CX executive, the importance of data and customer understanding in the first 100 days, and Cisco's current and future CX strategy.

With an impressive background in financial services and a successful track record as a consultant and leader, Jason brings a wealth of experience and wisdom to the table.

In this insightful conversation, Damien shares his journey in the software industry, his perspective on the future of customer success, and the crucial role of customer-centricity in driving growth.