A Practical Guide on Net Promoter® Survey Design Best Practices
A Practical Guide on Net Promoter® Survey Design Best Practices
Obtaining honest feedback and reliable data is the goal for any survey endeavor. But to accomplish this, survey participants must be confident in the process and your organization must trust the results.
Inside this comprehensive EBook you’ll discover:
- When to field your Net Promoter Score survey
- Best approaches for survey communications
- Commonly adopted methodologies for calculating your score
- How to handle rich and actionable verbatim feedback
- Proven tactics for closing the loop with customers
