Employee NPS® Surveys

The return on investment of an Employee Net Promoter System survey program highly correlates with the depth and quality of the reporting. At Satrix Solutions, we are experts at converting quantitative and qualitative employee feedback into compelling visualizations, objective findings, and recommendations that encourage action.

Rather than providing generic dashboards, the reporting and analytics we deliver are customized to meet the program's specific needs. Our decades of experience, extensive best practice knowledge, and deep understanding of the business help inform our approach, making the reports relevant, compelling, and comprehensive. In addition to summary analytics and findings, our detailed survey analyses drill down into results by Manager, Division, employee tenure, survey period, and other key employee demographics.

We apply a "human-centered" approach to analyzing both the quantitative and qualitative feedback from surveys, applying statistical methods as needed to pinpoint the key drivers of employee loyalty and dissatisfaction. Our team of experts will also conduct an in-depth analysis of the unstructured or verbatim feedback acquired through responses to open-ended questions. We read and code each comment to identify important themes, which enables us to capture the true meaning behind an employee’s responses and correlate the qualitative input with the quantitative scoring to paint a complete picture of employee sentiment.