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Employee Opinion Surveys

Eliminate Service Roadblocks And Boost Engagement GET STARTED

Employee Opinion Programs

Online Surveys

Employees understand your internal pain points better than anyone. Using a series of carefully constructed quantitative and open-ended questions, our Employee Opinion Surveys provide a safe and anonymous place for employees to offer improvement suggestions.

We uncover the operational obstacles employees believe inhibit them from delivering an exceptional service experience. Then hone in on inefficient processes, internal breakdowns, and policies that work against your company’s best interests.

  1. EX Research

    Voice of Employee

    EXCEPTIONAL Service Customized Programs High Survey Response Rates Unbiased Analysis & Interpretation Voice of Employee (VoE) Experts Venture Capital & Private Equity Approved

Learn From Employees
Work with Satrix Solutions and benefit from flawless design and exceptional execution of an Employee Engagement program.

Employee Engagement Capabilities

Employee Engagement & Customer Experience Services

In addition to employee opinion programs, Satrix Solutions partners with companies to establish structured feedback programs at critical touchpoints across the customer and employee journey. A complete lifecycle approach enables us to provide insights that will significantly enhance the experience for customers, prospects, and employees.

  1. EX Research

    Voice of Employee

    Employee Satisfaction Surveys Employee Net Promoter® Surveys Employee Engagement Surveys Employee Opinion Surveys Interdepartmental SurveysEmployee Stay Interviews Employee Exit Interviews

  1. CX Research

    Voice of Customer

    Customer Experience Surveys Net Promoter Score® Surveys Sale Win-Loss Interviews & Surveys Customer Churn Interviews & Surveys Post Onboarding Surveys Customer Perception Audits Customer Advisory Boards Product / Market Research Key Account Interviews

Our Case Studies

Exceptional Results & Customer Service

Satrix Solutions' clients have experienced quantifiable ROI with our employee opinion programs. By fostering company-wide participation, delivering actionable insights, and sharing objective recommendations, our clients have the roadmap needed to strengthen employee engagement, reduce attrition, and improve the company's reputation as a great place to work. 

96% "A Player" Retention

Discover how Satrix Solutions' eNPS program helped Schindler keep their best employees.

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Using Employee Feedback to Retain Customers

Find out how Parchment took employee feedback and used it to improve customer loyalty.

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98% retention rate

Find out how IHS Markit, now S&P Global increased revenue by 45% by increasing its customer retention rate.

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Audit An Existing Program
Have an existing program generating low response rates, minimal insights, or little impact on the business? We can conduct a comprehensive audit and share detailed recommendations.

Our Survey Process

Proven, Reliable, & Actionable

Our market research firm helps ensure your employee opinion program realizes maximum benefit. We will gather detailed customer expectations, preferences, and satisfaction levels and convert the feedback into improvement recommendations your customers will value.

Quantitative Research Method

Employee Engagement Resources

Thought Leadership & Expertise

We offer an excellent collection of best practices, tips, and guidebooks on CX and EX strategy — all crafted to help companies get ahead in today's competitive market.

Do You Embrace Feedback Driven Change?

How to rely on feedback to guide improvement initiatives in your B2B organization.

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Employee’s Role In A Service Organization

All employees need to know that customer loyalty is paramount and customer-oriented goals should guide their actions and behaviors.

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Give Your Employees A Voice

How to ensure employees feel heard with these three programs aimed at cultivating employee engagement and satisfaction.

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